AT&T has the worst customer service I have ever known.
I filed a claim with the insurance on my blackberry which we pay for each month and they can't replace my phone because they don't make the blackberry 9300 any longer and have none is stock! Theh sent the wrong phone! A downgrade instead. I went round and round with Customer Service today and visited the AT&T store here but they are not willing to do anything about this.
I have been a loyal AT&T customer for years, I pay my bill on time, I signed a contract and bought insurance to replace the phone if it were lost, stolen or damaged. They want to replace it with a downgrade that has no 3G and it is a cheaper model. That is all they can do for me...well I could get an upgrade by adding another phone and sign a new 2 year contract...NOT. I am not staying with AT&T for one minute more than I have to
I found a brand new blackberry on EBay and purchased it today for $149.00. It is very sad that I have to spend money to replace AT&T's phone. It is not my fault they stopped making them.
This is uncalled for. I pay for insurance and they can't replace my phone with a like phone or an upgrade. Were did customer service go...this is not customer service! They should bend over backwards to make their customers happy. Instead I am exhausted from the turmoil on the phone and dealing with this for the past week and the end result is I had to pay 149.00 to purchase the damaged phone I had insurance on. Nice !